Customer Service

Free Shipping On All Orders! All orders are shipped next business day.

All Free shipping is first class, USPS tracking number is included.

No matter how many items you purchase shipping is 100 percent free for all 50 USA States!

International Orders will pay for shipping. See costs at check out.

Expedited delivery such as priority mail, second day, and first day air, does require an additional charge.

For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, It is best call us as soon as possible after placing your order if you need to change or cancel it, as we ship orders out quickly! If you email us, we may not receive them in time to stop the order from shipping out.Please double check that your order details are correct before submitting your order at the “Order Review” step of checkout.

An order that has already shipped cannot be canceled.Please contact us to set up a Return Merchandise Authorization (RMA) once your order has been received.

If you need to change the address on an order that has already been shipped via UPS, please call us.So we can try to reroute the order while in transit.Orders shipped via USPS cannot be changed while in transit.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – At this time, you may not make any changes or modifications to your order once it has been placed. Additionally, you may not cancel your order once it is placed.

If you need to return a product, please call us or email us at [email protected] within 30 days of receiving your order.We will issue a Return Authorization (RMA) number, which is required to process your return.

Most of our products have lifetime guarantees. Please contact us for products you have had over 30 days since purchase if the product has lifetime guarantee.

All lifetime Guarantee products returned after 30 days are replacement only.

If we sent you a different product from the one you ordered, or a defective item, please contact us using the information above within 30 days of receiving your order.We will replace the product and process your return at no charge.If for any other reason you need to return an item, in most instances you are responsible for all return shipping costs.

When you are responsible for returning merchandise, we recommend using a shipping method that offers signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages.

In the case a replacement product will be sent to you, we will send you a prepaid USPS Return label to return the incorrect/defective product back to us.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – All sales are final for international orders and no returns are allowed. Please contact [email protected] for questions regarding your international order.

Return merchandise packages should be shipped after contacting our returns department per the above instructions to our returns address below:

Jeep Hardware
Attention Returns
2N050 Roberta Ave
Carol Stream, Illinois 60188

To check the status of your order, log in to your Jeephardware.com account and view the My Account/Orders page.

If you don’t currently have an Jeep Hardware account, you can create one to check your order status.Just use the same email address that you used to place your order and follow the instructions above.

If you’re having any issues tracking your order status via your account or email, please call us or email us at [email protected] and one of our representatives will help you out!

Jeep Hardware is committed to your safe and secure shopping. Our shopping cart is encrypted to ensure the safe and secure transmission of any personal information you provide. All transactions on our website site are conducted using 256-bit Secure Sockets Layer (SSL) encryption.

We accept American Express, Discover, MasterCard, Visa, Amazon, PayPal, and PayPal Credit.

Mail-In Order payment form

Customers wishing to place an order via mail (in order to pay with a Bank Check, Money Order, Cashier’s Check, or Personal Check with a 10 business day wait for clearance) can print and mail in the Order Form with their payment. The file is in Adobe Acrobat (PDF) format and requires Acrobat Reader.If you do not have this software installed on your computer, it can be freely downloaded online.

Payment Note: Do Not Send Cash, cash payments will be refused. Jeep Hardware is not responsible for money lost in the mail.

Delivery Note: International shipments (other than APO/FPO) are NOT able to be placed via the mail in ordering process.

Sales Tax is ONLY charged if you are shipping to Illinois.

Providing us with personal information.

There are instances where you may elect to provide us with personal information.

If you place an order with us, participate in our Monthly Quiz, or fill out our customer feedback form, you are transmitting the information that appears to you in the form or the message. This will typically include information like your name, mailing address, email address, Make, Model and Year of your vehicle and any other information necessary to fulfill your request. You never transmit personally identifying information that you do not enter yourself. And this is always your option; this information cannot be collected unless you specifically elect to send it to us. This information is used internally only for the purpose of fulfilling the request or for contacting you directly and is not given or sold to any other organization.

What do we do with this information?

The information is primarily used to improve our site for the purpose of better serving our valued customers. Occasionally we will use the information to send our customers an e-mail announcement. This e-mail may contain new product introductions and/or exclusive offers specifically tailored for the vehicles they own. For example: We don’t want to send you a special deal on a Ford F-150, if you drive a Jeep Wrangler Sahara.

SSL and Secure Shopping

When you place an order through our website, all of the information is transmitted via SSL (Secure Sockets Layer) and approved by Verisign. The VeriSign Secure Site Seal that is located on the Homepage, assures online customers that our Web site has been authenticated by VeriSign and that all confidential transactions with us are secured by SSL encryption.

JeepHardware.com is committed to protecting your privacy, and that includes protecting the privacy of any data you share with us. This policy sets out what data we collect, what we do with your data, when and how we store your data, and what you can do if you have questions or wish to exercise rights you have with respect to your data.

What data do we collect, and why?

Through the use of pages on this website and interaction with our products and services, we may collect data from you. Sometimes the data we collect relates to you or identifies you. In this policy, data that relates to or identifies a natural person is defined as “personal data.” “Data” always includes personal data. Our goal is always to maintain the highest levels of privacy and security with your personal data, in keeping with the principles of the Federal Trade Commission Act and related regulations, the General Data Protection Regulation, and applicable local privacy laws. We will always try to give you appropriate notice of what data we collect and how we will use it, and we will only process your data when we consider it fair and lawful to do so.

We may collect the following data from you:

  • Personal data such as your first name, last name, mailing address, email address, mobile phone number,
  • Records of your visits to the site, through cookies and otherwise (which records may include: traffic data; location information; logs; information about your computer or mobile device such as if applicable your IP address, operating system, mobile carrier, or device identifying
    information)
  • Records of correspondence between us and you (for example, records of your and our communication for purposes of support services)
  • Comments, posts, or other data you upload to our site (for example, in the comments section of our blog posts)
  • Information you provide by completing forms on our website or in our products and services (for example, purchase information and information you provide when subscribing to newsletters or contacting us)

Sometimes the reason for collection will be obvious (such as when you give us your email address to allow us to contact you). When it is not, we will describe to you at the time of collection the purpose for collecting the data and if possible ask for your consent. To the extent possible, we anonymize or pseudonymize data we collect from you.

In general, we do not intentionally collect sensitive personal data. Sensitive personal data is data of the kind regulated by Article 9 or Article 10 of the GDPR, such as personal identity numbers; financial account information; information concerning racial or ethnic origin; political opinions; religious, philosophical, or other beliefs; membership in trade unions or professional or trade associations; physical or mental health information; biometric data; genetic data; data concerning sexual activity or orientation; or data concerning criminal records or suspected criminal activity. However, if you provide us with sensitive personal data, whether through the website or through any of our products or services, you explicitly consent to our use and processing of that data.

Additionally, we do not intentionally collect personal data from anyone under the age of eighteen (18), and to the extent reasonably possible we take steps to verify that you are a legal adult when we collect data from you. By using our website, products, or services, and by submitting any data to us, you warrant that you are eighteen (18) years of age or older.

How do we use data we collect from you?

We do not sell or share your data with third parties.

We use the data we collect from you to provide information, services, or products you have requested or purchased, and to allow you to interact with us and the website. This may include sending you emails from time to time; these emails always contain either information you have requested or that you have consented to receive, or information we have a legitimate interest in delivering (such as notices of product changes). You can always unsubscribe from any email list by clicking the indicated link in the email.

Additionally, our website uses cookies to improve your experience while you’re with us, for traffic analytics, and advertising. No personal information is shared or stored. Please see our cookie policy for more information.

How long do we keep your data?

In general, we keep your data only as long as necessary to provide the service or product you requested. If you are a customer who has an account with us, we will keep the data connected to your account until you ask us to destroy it. This is in order to help us remember information about previous interactions with you (for example, records of support service) or in order to comply with our legal and contractual obligations. Ordinarily, if your account is inactive, your data will only be stored so that the account can be reactivated in the future, and your data will not be processed for any other purpose. You can ask us to destroy your data at any time by following the procedures outlined in this policy, but if we do not have certain information about you, it may be impossible for us to provide any products or services to you.

Where is your data stored?

We are a business located in the United States. When we store your data, it is stored in the United States. However, data we collect may be routed or transferred internationally by us or by our business partners during the course of providing products and services to you and others.

How do we ensure your data is secure?

We take a number of steps to ensure that data we collect is protected from unauthorized access, alteration, disclosure, or destruction, including the following:

  • Many of our services are encrypted using SSL.
  • We regularly review our data collection, storage, and processing practices, including physical and electronic security measures.
  • We restrict access to your personal data to only those employees, agents, and business partners who need access to it in order to deliver requested products and services.
  • All of our employees, agents, and business partners are subject to strict confidentiality and nondisclosure obligations, the violation of which may result in termination and/or liability.
  • All of our employees and agents receive regular appropriate training, including training in information privacy suitable to their respective fields and disciplines.

Do we share your data?

We may transfer your data to our business partners, some of whom may be located in other countries. We strive to do business only with partners who uphold high standards of data privacy and security, and whenever we transfer data to a third party, we take steps to make sure that the data will remain secure and private as required by applicable law and our internal guidelines.

Sometimes we may be required to share your data for specific purposes. These purposes may include:

  • In order for us to comply with a legal obligation or to detect, prevent, or otherwise address fraud or crime
  • In order to detect or correct technical or security issues
  • In order to apply or enforce our Terms and Conditions, or to protect the rights, property, or safety of us, you, our customers, our business partners, others, or the public
  • In order to maintain continuity of service in the event that we sell or liquidate some or all of our business or assets

Additionally, our website may contain links to our business partners or other third parties. Please understand that those websites have their own policies, and we do not accept any responsibility or liability for your use of those websites or any products or services available there.

What about data we obtain from third parties?

Sometimes we may obtain your personal data from a third party, either through the use of our website or through some of our products or services. Due to the nature of our products, it is possible that we may even obtain your data unsolicited from a third party. We may also obtain your personal data from our business partners through contractual relationships or through software they develop. We apply the same standards of security and privacy to all personal data in our possession, and you have rights with respect to your data regardless of its source. When and to the extent possible, we will notify you of the source if we obtain your data from a third party without your consent within at least thirty (30) days

Are you required to supply us with your personal data?

Sometimes we have to have your personal data in order to interact with you. Supplying some personal information is a prerequisite to purchasing products or services from us, obtaining support services, or using the website. If you do not provide the requested data in those instances, you will not be able to purchase any products or services from us, you will not have access to support services, and you may lose some functionality when interacting with the website, respectively.

What rights do you have with respect to your personal data?

You have a right to know if we have any of your personal data and to have access to that data, and you have the right to have any incorrect personal data corrected. If you have given us consent to have or use your data, you have the right to withdraw that consent at any time. You also have the right to have your personal data erased or to transport your data. Ordinarily we do not use automated decision-making with respect to any personal data, but if we do, you have the right to object.

You have the right to lodge a complaint with a supervisory authority. Which authority is appropriate varies depending on your jurisdiction. If you wish to lodge a complaint, we can assist you in determining where the complaint should be lodged.

You may contact us at any time at https://jeephardware.com/contact-us/, to exercise any of these rights. Understand that sometimes we have to have your data in order to interact with you, and so exercising some or all of these rights might impact your ability to use our website or our products and services.

If you have any questions or comments about the Privacy Policy or would like to update or delete your personal data, you can also contact us at [email protected].